Services

SHIPPING AND RUG RESTORATION 

SHIPPING IS FREE ON ALL PRODUCTS IN AUSTRALIA.

For postage outside Australia please contact us for a quote. 

We ship to any country in the world. (please ask us for a quote on postage cost outside Australia)

 Payment Types Accepted.

We accept payment made via paypal and all major credit cards.

We can accept orders via telephone

call us on

0432 460 316  

03 53018002

International buyers must pay via Paypal.

Returns / Exchange

Samarkand Gallery must be notified within 3 days of receiving your item about your intention of returning the item.

  1. Item must be returned within 7 days of notifying us.

  2. Item must be returned in a clean and unused condition and packed properly to avoid damage in transit.

  3. once item returned we can issue full refund or you can use your money as credit and purchase something from our physical shop or online store.

  4. Postage costs for the return or exchange items are at the purchaser’s expense.  

  5. best option of contacting us is email and we will respond within 24 hours. 

 

 Do you wash, repair and value rugs? 

Yes we have an expert team for repair, wash and restoration of all types of rugs. (including antique rugs) please bring it to our Daylesford or Mornington store for a  quick quote.
if not possible to bring to us, please call us to make an appointment to collect it from you. Rug valuation and appraisal are provided for insurance or private purposes, let us know if we can be of any assistance.