Shipping and Returns Policy


At Samarkand Gallery, we offer free shipping Australia-wide. Our products are dispatched within 2 days.

We know you will want to settle your new rug in your home as soon as possible so we will let you know once the rug is on its way.

Returns and Refunds

In the unfortunate event that you are not happy with your rug or it arrives damaged, or faulty we offer a full refund for up to 30 days after the product has been purchased. For refund claims, we do not consider minor variations in colour, dimension, finish or naturally occurring characters as product faults or flaws. We make the best effort to include information in the product description section of our website, for rugs that might have expected minor variations due to the manufacturing methods or the materials used. All products returned must be unused and packed in their original containers. If the products are used, soiled or damaged, we reserve the right to reject the refund claim.

For Returns and Refunds please contact Sama Rugs by email for further instructions.